Where do you ship?
 

Currently, we are only shipping within Canada.

How do you ship?
 

We ship via Canada Post. All products are shipped from our store in downtown Toronto.

 

We thoroughly inspect all products prior to shipment, to make sure that there are no damages or defects. We take special care to ensure that they are packaged properly and safely so that they may arrive in perfect condition. If however the contents of your package arrive damaged or broken please email us immediately at hellojuxtapose@gmail.com

When can I expect my order?
 

Your order will be processed and ready to ship within 1-2 business days. Once your order has been shipped you will be notified via email and provided with a Canada Post tracking number.

 

  • Local           5-9 business days

  • Regional     up to 9 business days

  • National     up to 12 business days

  • Please note, the above shipping info are typical shipping times, but due to Covid-19, Canada Post may take longer than usual and this is beyond our control.

Please note that we will do our absolute best, with the help of our friends at Canada Post, to have your package delivered to you as quickly as possible. However, we cannot guarantee that Canada Post will deliver your package by any specific date. We ask that you allow extra time for delivery, especially around the holidays.

How much does shipping cost?

Orders with greeting cards only are Free shipping by Canada Post

Canada (outside of Ontario) flat rate $15

Ontario GTA flat rate $10

Free in store pickup.

Can I pick up my order in store?
 

Yes you can!

 

Simply select "Store Pickup" from the shipping dropdown menu during checkout.

 

Your order will be available for pick up in-store within 3 business days.  You will receive a confirmation email letting you know.

Online return policy
 

We want you to love your purchase! Although, If for some reason you do not love it, we are here to help.

If you would like to return an item please contact us at hellojuxtapose@gmail.com BEFORE sending your package back. We will let you know how to proceed.

 

Our policy is permitted within 10 days of the ship date. You must contact us by email within 10 days of the ship date to qualify for a refund.

To be eligible for a return, all items:

 

  • must be accompanied by their original receipt/packing slip.

  • must be in original packaging and condition.

  • must be unused/unworn with seals and tags still in place.

  • must be packaged properly for return shipping to ensure it is not damaged.

 

Please note that for all returns shipping and handling costs will not be refunded.

 

You are responsible for paying for your own shipping costs to return an item. When shipping an item for a return, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for merchandise lost or damaged in the mail.

 

Final sale items
 

Please be aware that the following online items are final sale: mens grooming products, earrings, sale items, holiday merchandise.

Out of stock items
 

Are you interested in an item that is currently out of stock? If so, simply send us an email at hellojuxtapose@gmail.com and we will be sure to notify you as soon as it is available again!

ABOUT

Your favourite gift shop in the heart of the Annex since 1992 recently celebrated its 25th anniversary by opening up a second store, 

Juxtapose Home!!

We've got big plans this year so stay tuned!

ANY QUESTIONS?
FOLLOW US

@JUXTAPOSEANNEX

@JUXTAPOSE.HOME

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