Where do you ship?
Currently, we are only shipping within Canada.
How do you ship?
We ship via Canada Post. All products are shipped from our store in downtown Toronto.
We thoroughly inspect all products prior to shipment, to make sure that there are no damages or defects. We take special care to ensure that they are packaged properly and safely so that they may arrive in perfect condition. If however the contents of your package arrive damaged or broken please email us immediately at firstname.lastname@example.org
When can I expect my order?
Your order will be processed and ready to ship within 1-2 business days. Once your order has been shipped you will be notified via email and provided with a Canada Post tracking number.
Local 5-9 business days
Regional up to 9 business days
National up to 12 business days
Please note, the above shipping info are typical shipping times, but due to Covid-19, Canada Post may take longer than usual and this is beyond our control.
Please note that we will do our absolute best, with the help of our friends at Canada Post, to have your package delivered to you as quickly as possible. However, we cannot guarantee that Canada Post will deliver your package by any specific date. We ask that you allow extra time for delivery, especially around the holidays.
How much does shipping cost?
Order Sub total - Flat Rate Shipping Cost
Up to $40.00 - $15.00 Shipping
$41.00 to $80.00 - $20.00 Shipping
$81.00 to $200.00 - $25.00 Shipping
$201.00 and UpFree Shipping
Can I pick up my order in store?
Yes you can!
Simply select "Store Pickup" from the shipping dropdown menu during checkout.
Your order will be available for pick up in-store on the same day.
Please give us at least 2 hours to 1 day max to fully prep your orders and process them.
You will receive a confirmation email letting you know of the status & when it will be ready for pick up.
Online return policy
We want you to love your purchase! Although, If for some reason you do not love it, we are here to help.
If you would like to return an item please contact us at email@example.com BEFORE sending your package back. We will let you know how to proceed.
Our policy is permitted within 10 days of the ship date. You must contact us by email within 10 days of the ship date to qualify for a refund.
To be eligible for a return, all items:
You have 10 days upon the ORDER DATE to claim a valid refund. After 10 days, it is not our responsibility to grant you a refund and the item / order is final sale.
must be accompanied by their original receipt/packing slip.
must be in original packaging and condition.
must be unused/unworn with seals and tags still in place.
must be packaged properly for return shipping to ensure it is not damaged.
Please note that for all returns shipping and handling costs will not be refunded.
You are responsible for paying for your own shipping costs to return an item. When shipping an item for a return, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for merchandise lost or damaged in the mail.
For in-store return/exchange policy
give us a call for more information.
Final sale items
Please be aware that the following online items are final sale: perfume, mens grooming products, books, earrings, sale items, HOLIDAY MERCHANDISE
Out of stock items
Are you interested in an item that is currently out of stock? If so, simply send us an email at firstname.lastname@example.org and we will be sure to notify you as soon as it is available again!